The World Café

The co-creators of the "World Cafe" use their successful method of promoting conversation and dialogue as a method for promoting meaningful social reform and change within a corporate environment. Original.

Autorentext
Juanita Brown, Ph.D. is co-originator of the World Café and has served as a Senior Affiliate at the MIT Sloan School’s Organizational Learning Center (now Society for Organizational Learning), as a Research Affiliate with the Institute for the Future and as a Fellow of the World Business Academy.
David Isaacs is President of Clearing Communications and designs strategic dialogue forums with senior leaders in the U.S. and abroad. David is also a co-originator of the World Café and serves as adjunct faculty with the University of Texas Business School’s Executive MBA Program.
The World Café Community is made up of organizational and community leaders and others who are fostering conversational leadership across the globe.

Klappentext
The World Cafe is a flexible, easy-to-use process for fostering collaborative dialogue, sharing mutual knowledge, and discovering new opportunities for action. Based on living systems thinking, this innovative approach creates dynamic networks of conversation that can catalyze an organization or community's own collective intelligence around its most important questions.
Filled with stories of actual Cafe dialogues in business, education, government, and community organizations across the globe, this uniquely crafted book demonstrates how the World Cafe can be adapted to any setting or culture. Examples from such varied organizations as Hewlett-Packard, American Society for Quality, the nation of Singapore, the University of Texas, and many others, demonstrate the process in action.
Along with its seven core design principles, The World Cafe offers practical tips for hosting "conversations that matter" in groups of any size- strengthening both personal relationships and people's capacity to shape the future together.

Leseprobe
1
INTRODUCTION

Beginning the Conversation:
An Invitation to the World Café

I am a child of the sixties. During that time of social and political upheaval, many of us were determined to tell it like it is, to see beneath the surface of things to what really mattered. That inner fire that fueled my early years as a social change activist is now tempered by a compassion born of more than thirty years of working intimately with the dilemmas and paradoxes of personal and institutional change in corporate settings. My self-righteousness and certainty have slowly given way to a humility developed out of a growing sense that there are many ways to tell it like it is that any story worth telling can be experienced from multiple perspectives. It is with this awareness that I share with you the story of the learning journey from which the World Café has emerged and continues to evolve.

When I was growing up in suburban South Miami, Florida, our living room and dinner table were always alive with conversations. These weren t just any kind of conversations. They were passionate discussions about big questions justice, democracy, and civil rights. From conversations like these in homes and churches, the civil liberties movement in Florida was nurtured and grew into a force for decency and fairness at a time of great turmoil in the South.

I remember, too, the spirited conversations we had at my adopted grandmother s home in southern Mexico when I was a teenager. Trudi Blom had been exiled from Europe during World War II, and there, in the remote state of Chiapas, she founded a global center for dialogue and action on environmental issues much before it was fashionable to talk about sustainability. At her long dining room table, anthropologists, writers, scientists, and local travelers joined together for delicious meals with Lacandon Maya rain forest people and Chamula highland Indian guests. The diversity of the group always contributed to learning, discoveries, and connections that never could have been anticipated. Today, half a century later, the Na-Bolom Center still serves as a place where diverse people and perspectives meet in dialogue around the dining room table.

2
During my early years as a community organizer with Cesar Chavez and the farmworkers movement, it was in the thousands of informal meetings conversations among those seated on tattered couches in ramshackle homes and labor camps that small miracles occurred. Through dialogue and reflection, the underlying assumptions that had kept farmworkers stuck for generations began to shift. As workers shared tortilla and bean suppers, they also shared the if-onlys of their lives and imagined the impossible. With practice, they began to ask the what-if questions. And from the what-ifs came the why-nots!

Over the last quarter-century, my life has taken me to large corporations as a strategist and thinking partner with senior executives as they struggle to embrace the challenges of the knowledge era. In this world, my language and descriptions have changed to those of strategic dialogue and conversation as a core business process. My community-organizing emphasis has evolved to focus on and embrace the informal communities of practice that are the home for social processes of new learning and knowledge creation. But the essential threads of my life remain unbroken. It is still my deepest belief that it is through conversations around questions that matter that powerful capacities for evolving caring community, collaborative learning, and committed action are engaged at work, in communities, and at home.


Conversations That Matter

Through our conversations the stories and images of our future emerge, and never has this process been more critical. We now have the capacity, through neglect of the planetary commons on which our lives depend

Inhalt
FOREWORD We Can Be Wise Only Together, by Margaret J. Wheatley
INTRODUCTION Beginning the Conversation: An Invitation to the World Café
Chapter One Seeing the Invisible: Conversation Matters!
Chapter Two Conversation as a Core Process: Co-Creating Business and Social Value
Chapter Three Principle 1: Set the Context
Chapter Four Principle 2: Create Hospitable Space
Chapter Five Principle 3: Explore Questions That Matter
Chapter Six Principle 4: Encourage Everyone’s Contribution
Chapter Seven Principle 5: Cross-Pollinate and Connect Diverse Perspectives
Chapter Eight Principle 6: Listen Together for Patterns, Insights, and Deeper Questions
Chapter Nine Principle 7: Harvest and Share Collective Discoveries
Chapter Ten Guiding the Café Process: The Art of Hosting
Chapter Eleven Conversational Leadership: Cultivating Collective Intelligence
Chapter Twelve The Call of Our Times: Creating a Culture of Dialogue
Epilogue How Can We Talk It Through? by Anne W. Dosher
Afterword Discovering the Magic of Collective Creativity by Peter M. Senge
Acknowledgments
Resources and Connections: The World Café
Related Resources
BIBLIOGRAPHY
INDEX

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